Communication #

Probably one of the most important aspects of psychology is the communication. assume good intent

hanlon’s razor

no “but”

cruicial conversations #

Skills #

Unbundle with CPR #

Use CPR (Content, Pattern, Relationship) to identify the conversation you need to hold to get unstuck.

Master Your Stories #

Separate facts from stories to neutralize emotions: “What did I see and hear?” Tell the rest of the story by asking:

• What’s my role?
• Why would a reasonable, rational, decent person do this?
• What should I do right now to move toward what I really want?

Start with Heart #

Get your intent right: What do I really want for me? For the other person? For the relationship? For the organization?

difficult persons #

there are basically three different types

1. other
2. incompetent
3. toxic

other #

Those people are simply different from ourselfs.

incompetent #

toxic #

how to spot toxic people

eisenhower principle